Support

Firmware updates

We release firmware updates for our network-connected products (streamers, DACs with network modules) whenever a meaningful improvement is available — new streaming protocol support, stability fixes, or performance refinements. Updates are announced here and, where the product supports it, can be installed directly from the unit’s control app or web interface.

If your product does not appear below, no update is currently available for it.

Warranty

Every Métronome and Kalista product carries a three (3) year commercial warranty against manufacturing or material defects, starting from the date of purchase shown on your invoice or receipt.

This warranty does not cover wear parts (such as tubes, when fitted), damage resulting from improper use or negligence, installation by an unauthorized third party, or unauthorized modification of the product.

To make a warranty claim, please register your product first if you have not already done so, then contact your dealer or distributor, or reach us directly for guidance.

FAQ

How do I register my product?
Use our product registration page with your serial number, found on the rear panel of your unit.

Where do I find the full technical specifications of a product?
Each product page includes a link to download the complete datasheet in PDF — see also the “Manuals & downloads” section above.

Can I use my Métronome or Kalista product with Roon?
Our network-connected streamers and DACs are designed to work with Roon. Specific compatibility details (Roon Ready / Roon Tested certification) vary by product and generation — contact us or your dealer if you have a specific configuration question.

Who do I contact for a repair?
Reach out to your local dealer or distributor first (see Find Us); they coordinate directly with our workshop in Montans for anything that needs to come back to us.